Are your pediatricians board certified?

All our doctors are board certified by the American Board of Pediatrics and maintain yearly continued medical education.

Are you taking new patients?

Yes, we are accepting patients that are new to the area, transferring to us with records from the previous pediatrician, and/or newborns.

Is there a doctor available 24 hours a day?

If there is a life-threatening emergency please call 911.

In case of poisoning call the Poison Control phone number 1-800-222-1222.

If the office is closed and you have an urgent problem, call the main number of our office 847-869-4300 and follow the prompts. Calls concerning medication refills or appointments should be made during normal business hours.

What services are available during weekends and holidays?

We offer all our customary services whenever our office is open (see office hours). When the office is closed, urgent problems will be handled by our on-call physician.

Do you take walk-ins?

We ask that you call the office to make an appointment for your child. If you come without an appointment, we will try to work you into the schedule which may involve some waiting. If your child is ill, it’s best to first call to speak to a physician.

How long must I wait for an appointment for a sick child?

We see sick children the same day that you call if the severity of the illness necessitates immediate care.

What is the schedule for well visit check-ups?

We schedule well-child care according to the American Academy of Pediatrics guidelines. We recommend visits at 1-2 weeks, 1,2,4,6, 9,12,15 and 18 months of age. Check-ups are also recommended for 2 and 3 year old children; then once a year, usually near the child’s birthday. The doctor may change these recommendations depending on the child’s condition.

What years are school physicals mandatory?

Before the following grades: Pre-school, kindergarten, 6th and 9th grades. Annual exams are required for Jr. High and High School sports.

Do teenagers need to come in for physicals every year?

Yes. We recommend this per the guidelines of the American Academy of Pediatrics. During these exams teens are able to get reliable answers to questions that may be difficult to ask other adults as well as counseling the teen on normal maturing and a healthy lifestyle.

What if my insurance requires a referral to see a specialist?

If your insurance requires a referral to see a specialist, please give our office 5 days advance notice for processing. We will be happy to assist you!

What age children does your practice see?

We see children from birth thru the college years.

What forms do I need for my first visit?

We ask that you bring your child’s immunization records, insurance card, Medical History and Patient Registration forms. If you do not have your child’s immunization records, you must fill out an Authorization for Release of Information form and send it to your child’s previous doctor. Patient Registrations and Medical History forms can be downloaded and filled out prior to your child’s visit. Please arrive 15 minutes prior to your child’s visit so we may complete your child’s information for our billing system.

When do you expect me to pay my insurance co-payment?

You are required by your insurance company to pay your co-payment obligation at the time of service. To make your check-out easier, we collect the co-pay before your child is seen by the doctor.

Will my child always see the same medical provider?

Most patients in our practice associate with one physician; however, due to vacations, days-off, or physician schedules, your child may see another doctor during an urgent visit.

I need a form for daycare, school, camp or sports. How can I get one?

If your child has been seen within the last year, we can prepare a form from your child’s chart. If we have not seen your child in the last year, you will have to schedule an appointment for a check-up.

How do I get a copy of my child’s medical records?

We need a signed authorization to release records. Patients over 18 years of age must sign the release themselves.

Will the doctor call in an antibiotic for my child without them being seen?

NO. Your doctor needs to examine the child and determine what treatment is appropriate.

How can I get my child’s medicines refilled?

Medication refills are handled on an individual basis based on your child’s health and medication needs. Please call the office during business hours to request refills.

ADHD Medications

All children with a diagnosis of Attention Deficit-Hyperactivity Disorder on stimulant medicines require a medication check/visit every 4-6 months. Between these visits, monthly refills may be requested by phone with at least 24hrs advance notice. These prescriptions must be picked up at the office. By federal regulations we are not permitted to mail, fax or phone in these prescriptions.